Real people, on the other side of the email.

Reporting a bug

The report that gets fixed fastest has three things: your device model, your OS version, and what you expected versus what happened. Screenshots help. If the problem was inside a station, the in-app feedback form sends the technical context with it — use that when you can.

Subscription and billing

Subscriptions are sold by Apple or Google, so cancellations and refunds go through their screens and policies. For anything that looks wrong on our side — a subscription that will not restore, a purchase that vanished — email us with your store receipt and we will sort it out. See pricing questions.

Microphone problems

Almost always one of three things: the OS-level microphone permission (Settings → OSCEY → Microphone), another app holding the mic, or a weak connection degrading the live consultation. The troubleshooting section walks through each.

Privacy and data

Questions about what happens to your audio, your transcripts or your account are answered in the privacy policy and the privacy FAQ. Deletion requests: email oscey@veridir.com from the address on your account.

Something clinical?

OSCEY is a practice tool and cannot give clinical advice — for patients, for exams, or for careers. Every patient in the app is simulated.